Privacy Policy

1. Information We Collect

Depending on how you use our Services, we may collect the following categories of information.

1.1 Account and Contact Information

When you create an account or place an order, we may collect:

• Full name
• Mobile number
• Email address
• Account login information
• Communication preferences
• Other information you voluntarily provide to us

1.2 Vehicle Information

To provide our car washing and vehicle care services, we may collect information about your vehicle, including:

• Vehicle make and model
• Vehicle registration number
• Vehicle colour
• Vehicle location
• Vehicle-related service preferences
• Photos of the vehicle where required for service delivery, quality verification, or customer support

1.3 Location Information

If you use our doorstep service, we may collect location information that you provide or permit us to access, including:

• Service address
• Pickup/service location
• GPS or approximate location information
• Location information required to assign and navigate our service personnel

Location information is used primarily to deliver the requested service, determine service availability, assign personnel, and provide accurate arrival information.

You may disable location permissions through your device settings. However, certain Fresh Driv features may not function correctly without location information.

1.4 Booking and Service Information

We may collect information relating to your bookings and use of our Services, including:

• Service selected
• Booking date and time
• Service location
• Vehicle information
• Service status
• Service history
• Customer requests and instructions
• Offers, discounts, and promotional codes used

1.5 Payment Information

Payments may be processed through third-party payment providers.

Fresh Driv may receive information such as:

• Payment status
• Transaction reference
• Payment method
• Amount paid
• Refund information

Where payment is processed by a third-party payment provider, your payment card or other payment credentials may be handled directly by that provider in accordance with its own privacy policy and security practices.

Fresh Driv does not intend to store complete payment card numbers unless expressly stated otherwise.

1.6 Communications

If you contact us through the application, website, telephone, email, WhatsApp, or other communication channels, we may collect information contained in those communications for customer support, service management, dispute resolution, and quality purposes.

1.7 Device and Technical Information

When you use our application or website, we may automatically collect certain technical information, such as:

• Device type
• Operating system
• Application version
• IP address
• Device identifiers
• Crash and diagnostic information
• Log information
• General usage information

1.8 Cookies and Similar Technologies

Our website and application may use cookies, SDKs, and similar technologies to maintain functionality, understand usage, improve performance, and support analytics.

You may be able to control certain cookies through your browser or device settings.

2. How We Use Your Information

We may use personal information for the following purposes:

• Creating and managing your account
• Processing and managing bookings
• Providing doorstep car washing and vehicle care services
• Assigning service personnel
• Providing service location and navigation information
• Communicating booking confirmations, updates, cancellations, and service notifications
• Processing payments and refunds
• Providing customer support
• Handling complaints and disputes
• Maintaining service records
• Preventing fraud, misuse, and unauthorized activity
• Improving our application, website, and Services
• Performing analytics and service performance analysis
• Sending promotional communications where permitted by applicable law and, where required, with your consent
• Complying with legal and regulatory obligations
• Protecting the rights, property, safety, and security of Fresh Driv, our customers, employees, contractors, and others

We will seek to limit the collection and use of personal information to what is reasonably necessary for the relevant purposes.

3. Legal Basis for Processing

Fresh Driv will process personal information in accordance with applicable laws of the State of Qatar.

Depending on the circumstances, processing may be based on:

• Your consent;
• The necessity of processing to provide a service you have requested;
• A legitimate and lawful purpose;
• Compliance with applicable legal obligations; or
• Other grounds permitted by applicable law.

4. Sharing of Personal Information

We may share personal information where reasonably necessary to provide our Services.

Service Personnel

We may provide service personnel with information necessary to complete your booking, such as:

• Customer name
• Contact information
• Vehicle information
• Service location
• Booking details
• Service instructions

Payment Providers

Payment information may be processed by third-party payment providers to complete transactions and refunds.

Technology and Service Providers

We may use third-party providers for services such as:

• Cloud hosting
• Application infrastructure
• Maps and navigation
• Notifications
• Analytics
• Customer support
• Payment processing
• SMS or communication services
• Security and fraud prevention

Such providers may process information on our behalf and are expected to maintain appropriate security and confidentiality.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable laws, regulations, court orders, or lawful governmental requests.

Business Transactions

If Fresh Driv is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information to third parties.

5. Service Personnel Access

Fresh Driv may provide service personnel with only the information reasonably required to perform a customer's booking.

Service personnel are not authorized to use customer information for unrelated purposes or to retain or disclose customer information outside the requirements of their work.

6. Location Information

Because Fresh Driv provides doorstep services, location information is an important part of our Services.

We may use location information to:

• Identify the service location
• Assign available service personnel
• Provide navigation
• Estimate arrival times
• Track service status
• Improve service operations
• Investigate service-related complaints or disputes

We do not use precise location information for unrelated purposes without an appropriate legal basis or consent where required.

7. Vehicle Photos

Fresh Driv or its service personnel may take photographs of a vehicle when reasonably necessary for:

• Documenting the condition of the vehicle before or after service
• Recording service completion
• Resolving disputes
• Quality control
• Customer support
• Detecting or preventing fraudulent claims

Vehicle photographs should be limited to what is reasonably necessary for these purposes.

Where a photograph unintentionally captures people or unrelated personal information, Fresh Driv will take reasonable measures to avoid unnecessary use or disclosure of that information.

8. Marketing Communications

Subject to applicable law, Fresh Driv may send information about:

• New services
• Discounts
• Promotions
• Offers
• Loyalty programmes
• Service-related announcements

Where consent is required, we will obtain the appropriate consent.

You may withdraw consent or opt out of promotional communications by using the unsubscribe option where available or by contacting us.

Withdrawal of marketing consent will not affect processing that is necessary to provide services you have requested.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing our Services
• Maintaining transaction and service records
• Resolving disputes
• Preventing fraud
• Meeting accounting and legal obligations
• Complying with regulatory requirements

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

10. Data Security

Fresh Driv takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and the relevant processing activity, these measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Secure communications
• Restricted employee and contractor access
• Monitoring and logging
• Secure hosting infrastructure
• Backup and recovery procedures
• Security updates and maintenance

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable Qatar law and any applicable limitations, you may have rights regarding your personal information, including the right to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent where processing is based on consent;
• Object to certain processing;
• Request deletion or erasure where applicable;
• Request information regarding how your personal information is processed.

To exercise a privacy right, please contact us using the details provided in the "Contact Us" section below.

We may need to verify your request before completing it in order to protect your account and personal information.

12. Children's Privacy

Fresh Driv is intended for use by adults and is not directed toward children.

We do not knowingly collect personal information from children except where permitted by applicable law and where appropriate consent has been obtained.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Third-Party Services and Links

Our application or website may use or contain links to third-party services, websites, applications, payment providers, mapping services, or other platforms.

Those third parties may have their own privacy policies and terms.

Fresh Driv is not responsible for the privacy practices of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. International Data Transfers

Some of our technology or service providers may process or store information outside the State of Qatar.

Where personal information is transferred, accessed, or processed across borders, Fresh Driv will take reasonable steps to ensure that such processing is carried out in accordance with applicable Qatar law and appropriate contractual, technical, and organizational safeguards.

15. Data Breaches and Security Incidents

If Fresh Driv becomes aware of a security incident involving personal information, we will assess the incident and take appropriate measures in accordance with applicable laws and regulatory requirements.

This may include investigating the incident, taking steps to contain and remedy it, and making notifications where required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make material changes, we may provide notice through the application, website, email, or another appropriate communication method.

The updated Privacy Policy will become effective on the date stated at the beginning of the revised policy.

18. Governing Law

This Privacy Policy is governed by the applicable laws of the State of Qatar.

Nothing in this Privacy Policy limits any rights that you may have under applicable Qatar law.